WebAug 28, 2024 · Data-driven decision-making: All decisions should be based on data rather than gut feeling. Continuous improvement: There should always be a focus on improving the customer experience. Omnichannel approach: The customer should have a consistent experience regardless of their channel (e.g., phone, web, in-person, etc.). WebSalesforce for Transportation & Logistics is a cloud-based CRM solution for the shipping and transportation industry, which provides features such as contact management, …
‘Shipping with CRM’: Building Connected and Customer …
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4 Principles of CRM in Effective Supply Chain Management
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